writingbookscoursesspeakingbuildingabout

Consulting

The perspective
you can't fake.

I work with health systems, pharmaceutical companies, health tech companies, patient advocacy organizations, and academic medical centers that want to actually serve patients — not just claim to. That's a smaller group than you'd think, and I'm particular about who I work with.

Services

Patient Experience Strategy

Health systems, hospitals, and patient advocacy organizations that need to actually understand what their patients experience — not the survey scores, the real thing. I embed, observe, interview, and translate. The output is a strategic brief that's blunt and actionable.

Deliverables

  • ›Patient experience audit
  • ›Gap analysis between system perception and patient reality
  • ›Prioritized recommendations with implementation logic

Engagement

4–8 weeks

Typical clients

Health systems · Hospitals · Patient advocacy orgs

Product Advisory — Patient-Facing Digital Health

Digital health products built without real patient input are built wrong. I review products in development or post-launch from the perspective of chronically ill users — the ones with the most complex needs and the highest tolerance for what doesn't work.

Deliverables

  • ›Product review from the chronic illness user perspective
  • ›Accessibility and usability assessment
  • ›Recommendations for user research and iteration

Engagement

Ongoing advisory (monthly) or project-based

Typical clients

Health tech · Digital therapeutics · Pharma digital teams

Pharmaceutical Patient Engagement

Pharma companies building patient engagement programs that aren't extractive — that actually serve the patients they're designed for. I help design the programs, review the materials, and tell you when you're doing the thing that sounds patient-centered but isn't.

Deliverables

  • ›Patient engagement program design
  • ›Review of existing materials for patient-centered framing
  • ›Patient advisory panel design and facilitation

Engagement

Project-based or retained

Typical clients

Pharmaceutical · Biotech · MedTech

Patient-in-Residence Programs

Academic medical centers and health systems that want to build genuine Patient-in-Residence programs, not symbolic gestures. I've served in this role twice. I know how to structure it so the patient actually changes things rather than being consulted and ignored.

Deliverables

  • ›Program design and scope
  • ›Governance structure and reporting
  • ›Metrics for actual impact, not optics

Engagement

6–12 months advisory

Typical clients

Academic medical centers · Teaching hospitals

Medical Gaslighting and Diagnostic Equity

For health systems, medical schools, and clinical training programs that want to address the structural problem of patient disbelief. Evidence-based, experience-grounded curriculum and program design for clinicians who want to do better.

Deliverables

  • ›Curriculum design for clinical training
  • ›Workshop facilitation for clinical teams
  • ›Measurement framework for trust and belief outcomes

Engagement

Workshop or curriculum engagement

Typical clients

Medical schools · Residency programs · Health systems

How I work

I take on limited clients

I don't run a large consultancy. I work with a small number of clients at a time so I can do the work properly. If the timing isn't right, I'll say so.

I say when something won't work

If you hire me to tell you what you want to hear, I'm not the right fit. I give you what I actually see, and I do it clearly and without malice.

I work async-first

I have POTS. Calls are expensive energy. Most of my best work happens in writing. We'll be on the same page — just not always in real time.

I have terms around certain clients

I don't work with organizations whose core business model requires patient dependency. That's not a long list, but it's real.

Inquiry

Let's talk about the work.

Tell me what you're working on and what you need. I'll respond within 3–5 business days.