Most requested
The Invisible Patient
What Healthcare Gets Wrong About the People It Serves
Healthcare systems · Medical schools · Health conferences
The defining talk. Built from 15 years inside the patient experience — not observing it, living it. This keynote gives clinical and administrative audiences a direct window into what patients actually experience versus what the system believes they experience. The gap is wider than you think, and more fixable than you fear.
Outcomes
- ›Understand the concrete failure modes of clinical communication
- ›Recognize patterns of medical gaslighting and how to interrupt them
- ›Leave with a framework for building patient trust that isn't performative
45–60 min